Common Troubleshooting

< All Topics

Q1. What if I accidentally forgot my POS Account password?

You may contact us at contactus@zankpos.com to learn how to reset the password of the DBA account, then you can proceed to resetting your main account’s password.

Q2. I cannot login my Cashier Account, the POS error says : “Cannot continue because the selected date was already posted.“, what should I do?

You usually receive this message when you try to log in a Cashier Account while the POS has posted its ZREAD already. You may try to login and Administrator account, go to HELP TAB, click ABOUT, then press UNZREAD BUTTON.

Q3. I cannot perform any transaction since I opened the POS today. The POS error says: “PLEASE CLICK XREAD AND ZREAD TO CONTINUE.”, what should I do?

You usually receive this message when you try to log in a Cashier Account while the POS has posted its ZREAD already. You may try to login and Administrator account, go to HELP TAB, click ABOUT, then press UNZREAD BUTTON.

Q4. How to post the total sales per cutoff?

To post the total sales of the current shift, click XREAD, verify the total cash count with the POS count, then click POST XREAD.

Q5. How to determine the total sales of the day?

To determine the total sales of the day and close the current sales date, click ZREAD.

Table of Contents